Getting Started
1. What is the Willard PTO Web Store?
2. Do I need an account to use the Web Store?
3. What information do I need to provide to purchase online?
4. Why do I need to enter an email address?
5. What is my password?
6. How do I change my email address or password?
7. What if I forget my password?
1. How do I make a payment or purchase items?
2. How do I know my payment was processed?
3. Is the Web Store secure?
4. How do I reprint my receipt?
1. Does the system store my payment information?
2. My payment was not accepted. What do I do?
1. Who do I contact if I have a question about a payment?
Getting Started
1. What is the Willard PTO Web Store?
The Willard PTO Web Store is how the PTO collects registrations and relevant fees for events, clubs, extracurricular activities, PTO activity fund dues and donations.
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2. Do I need an account to use the Web Store?
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3. What information do I need to provide to purchase online?
You will need to provide the following information to purchase online:
- Valid email address
- Password (created by you)
- Credit or debit card issued by Discover, MasterCard, or Visa
- For many items, your child's 5-digit Student ID*
*Your child's Student ID is issued by District 90 and can be found in PowerSchool. Look for more tips on this on the New Willard Parent page on the PTO website.
Once you purchase anything on the Web Store with your child's Student ID, it will be stored in your account for future use. If you cannot locate your child's Student ID, please call District 90 during business hours at 708-771-8282.
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4. Why do I need to enter an email address?
- After each completed Web Store purchase, a confirmation email is sent to the email address you provide.
- The email address you provide serves as your Web Store account login. With this Web Store account, you may view previous purchases, edit your Web Store account information, and receive a password reminder. To easily view your purchase history, we recommend you use the same email address for all purchases on the Web Store.
5. What is my password?
During your first online purchase, you will be prompted for your email address and a password. You can create any password of your own choosing; this password is not issued by your organization. Your password must contain at least one alphabet character and at least one digit, must not be less than eight characters, and must not contain any of the following characters: < ( ) >. We recommend you create a strong password that is unique to your Web Store account and not used elsewhere.
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6. How do I change my email address or password?
Click Log In in the navigation bar. Enter your current email address and password to log into your account. In the Account box, click Edit to update your email and/or password.
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7. What if I forget my password?
Click Log In in the navigation bar. Under the Password field, click Forgot Password and enter the email address associated with your Web Store account. If valid, a password reset link will be sent to the provided email.
Note: The Willard PTO Web Store team does not have access to account passwords.
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1. How do I make a payment or purchase items?
To make a payment or purchase items, follow the process below.
- Select a category from the Shop by Grade menu or homepage. Navigate to the fee or browse available fees. Provide any required and/or applicable information before adding the item to your cart. When you have completed all of the questions or made all required selections, click Add to Cart.
- If finished shopping, click Checkout in the cart. You may click outside the cart frame to continue shopping.
- If you are a new customer (first time paying online), you must create a Web Store account. Provide a valid email and create a secure password. You will use these credentials for future online payments and to view your order history. Existing customers must log in with the email and password established in the previous transaction.
- Before submitting your order, you may update your billing and payment method, if applicable.
- Review and verify your order. When ready, click Place Order to submit payment. Once processed, you will receive an email notification. You may also view your receipt at any time when you log into your Web Store account.
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2. How do I know my payment was processed?
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3. Is the Web Store secure?
The Web Store is hosted by RevTrak, Inc, a leader in the online payment processing industry for K-12 school districts and city governments. RevTrak employs the most current security techniques to keep your payment information secure according to PCI Data Security Standards.
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4. How do I reprint my receipt?
1. Does the system store my payment information?
No; for security reasons the system does not automatically store your payment information. The option to pay with a previously used method is made possible with securely encrypted tokens (number masking) in compliance with the stringent PCI DSS requirements.
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2. My payment method was not accepted. What do I do?
We accept credit or debit cards (Visa, MasterCard, or Discover). If your payment is not accepted, you will receive an error message. Verify your payment information and re-attempt payment. If the error is not resolved, call the assistance number on the back of your card. Debit Card Users: Many banks hold the amount charged for each attempted payment, even if the debit card is declined. While the money will not be withdrawn from your account, a hold may prevent you from making withdrawals on future payments.
Note: The Willard PTO Web Store team does not receive notification of a declined transaction.
1. Who do I contact if I have a question about a payment?
Please email the Web Store team using the Contact Us form under Resources in the navigation menu.